Did you ever believe that 1 in 5 borrowers think they chose the wrong lender?

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1 in 5 borrowers think they chose the wrong lender


  • Twenty-one percent of customers purchasing a home regret their choice of a lender, according to the J.D. Power 2016 U.S. Primary Mortgage Origination Satisfaction Study, based on responses from more than 5,000 consumers.
  • In the end, they may not fully understand exactly what they got, and the longer-term risk for lender is that customers’ perceptions of the deal may change in the future.” Overall, Quicken Loans ranked highest in primary mortgage origination satisfaction for the seventh consecutive year.
  • “This ‘happy buyer’s remorse’ is in part due to customers feeling that circumstances out of their control drove them to a particular choice and that options weren’t totally clear,” says Craig Martin, director of the mortgage practice at J.D. Power.

Source: Florida Realtors


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